Policy
Palmonas Rewards Policy
How Palmonas Rewards and Wallet credits are earned, redeemed and expired.
What are PALMONAS REWARDS?
PALMONAS REWARDS are points that are accumulated in the PALMONAS wallet by the customer through various different avenues as mentioned below. For clearance of doubt, Palmonas rewards and points are referred as same.
Avenues to earn PALMONAS REWARDS
- When you register on PALMONAS you get PALMONAS REWARDS in your Wallet
- Refunds on any return of products purchased in offer
- Refund of orders purchased using PALMONAS REWARDS
- Refund of any other value upon the discretion of the company
- Order rewards (cashback of purchases)
- Birthday rewards
Redeeming rewards
- These PALMONAS REWARDS shall be applicable on all orders worth Rs 1 and above, which can be used to pay up to 99% of the order value at a time.
- Yes, you can pay for part of your order using PALMONAS REWARDS.
- When the user cancels or returns the product, the PALMONAS REWARDS get re-credited to the user's Wallet in active or expired state depending on the original expiry duration.
- You can view your PALMONAS Wallet under the My Accounts section.
Eligibility
- This Offer is open to all individual legal residents of the Republic of India aged 18 or above on the Offer Start Date.
- Each PALMONAS Customer should have a valid phone number and e-mail address.
- Participation in this Offer is purely voluntary.
PALMONAS REWARDS Expiry
| Credit Type | Description | Expiry Duration |
|---|---|---|
| Sign-in Rewards | Credits given to customers for logging into their account or through engagement campaigns | 30 days from date of issuance |
| Birthday Rewards | Special reward credits issued to customers on their birthday | 30 days from date of issuance |
| Order Rewards | Rewards earned based on order value (e.g., 5% cashback on purchases) | 90 days from date of issuance |
| Review Rewards | Credits issued when a customer reviews a product | 30 days from date of issuance |
| Refund Credits | Credits issued when a customer chooses wallet refund for a returned or cancelled order | 3 years from the date of issuance |
Other terms and conditions
- The PALMONAS REWARDS can be redeemed only on website, mobile app and offline stores and is non-transferable, non-negotiable.
- The PALMONAS REWARDS cannot be exchanged for cash in part or full.
- Cannot be transferred to another account.
- May be subject to minimum purchase conditions during promotions.
- The PALMONAS REWARDS cannot be combined with any other promotion offered by PALMONAS on the Platform.
- Expired credits will be automatically removed from the wallet.
- These Terms shall be governed by the laws of India and courts at Pune, Maharashtra shall have exclusive jurisdiction.